Here is an overview and some tips to using the new Cisco IP Phones.  If any questions on any of these items, please contact Jackie Wilk (jrwilk@ufl.edu) with CNS Telecommunications at 392.1146. 

VoIP Tips and Feature Summary

Placing a Call

You can place a call with the Cisco IP Phone in any of the following ways:
· Lift the handset or Press a line button or Press the NewCall soft key then Dial the number.

To use a Headset
· Press HEADSET then Dial the number

To use the Speakerphone
· Press SPEAKER and Dial the number

Answering a Call

When a call comes in, you can answer a call using one of the following, handset, headset, or speakerphone.
· Lift the Handset
· Press HEADSET
· Press the Line Button of the incoming call
· Press the Answer soft key
· Press SPEAKER button

Ending a Call

You can end a call using any of the following ways:

Handset
· Hang up the Handset

Headset
· Press the EndCall soft key.

Speakerphone
· Press SPEAKER

Muting a Call

While on a call, you can mute the handset, headset, or speakerphone; this prevents the party you are speaking to from hearing.

To mute a call
· Press MUTE

To disengage mute
· Press MUTE again

Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller.

To place a call on hold
· Press the Hold soft key

To return to the call
· Press the Resume soft key

Multiple calls on hold
· Use the scroll key to select call
· Press Resume

Transferring a Call

Transfer allows you to send a call to another extension.

To transfer a call you have received
· Press the Trnsfer soft key. (caller is automatically on hold and cannot hear you)
· Dial the number to which you wish to transfer the call ( this establishes a New Call)
· Listen to ringing
· Announce the caller
· Press Trnsfer soft key again
· Hang up

If the party refuses the call
· Press the Resume soft key to return to the original call

Re-dialing the Last Number Dialed

Re-dialing allows you to save a number you most recently dialed. You can redial the number by simply pressing the Redial soft key.

· Lift the handset
· Press the Redial soft key

To redial the most recently dialed number from a line other than your primary line:
· Select the desired line button.
· Press Redial soft key

Parking a Call

Note:  Your department must coordinate with CNS – Telecommunications to activate this feature

Park allows you to store or "park" a call at a specified number hold it there temporarily for retrieval from another phone.

During Call...
· Press the more soft key until you see the Park tab.
· Press Park
· Make a note of the Call Park number on the LCD
· Inform party of Call Park number so they can enter it on any IP phone to retrieve call
· System will ring you back in one minute if call is not retrieved from park

To retrieve the parked call
· Go to any phone in system
· Dial the Call Park number

Call Pickup

Note:  Your department must coordinate with CNS – Telecommunications to activate this feature

Call Pickup allows you to answer a line that is ringing in your office but does not appear on your phone. Call pick up groups are assigned by the NET service office when requested.

· Press a line button
· Press the PickUp soft key.
· Answer the redirected incoming call

Group Call Pickup

Group Call Pickup allows you to pick up incoming calls from another call pickup group.
· Press a line button
· Press the GPickUp soft key
· Dial the desired call pickup group number
· Answer the redirected incoming call
· To dial a different call pickup group number, hang up and begin again at Step 1

Forwarding Calls

Forward all Calls allows you to redirect all of calls to another phone.
· Press the CFwdAll soft key
· Listen for two beep confirmation tone
· Enter the number to which you want to forward calls
· Look for flashing right arrow to appear in upper-right corner of LCD (confirmation)
· Look for message on LCD with the number your calls are forwarded to

To cancel forwarding of all calls

· Press the CFwdAll soft key
· Listen for two beep confirmation tone

Note: Flashing arrow should no longer appear

Forwarding Calls when you are not at your phone

You can forward calls from your phone even if you are not at your location. This feature is done using a remote computer. Click here to connect to the site.

To cancel forwarding of all calls
· Clear the check box next to the line being forwarded

Placing a Conference Call

During a call....
· Press the more soft key
· Press Confrn soft key. (selects new line & places other party on hold)
· Place a call to other number
· Press Confrn again to add party to call after call connects
· To add another, initiator repeats process. Conference maximum = 8 members

Directories Key

Viewing or Dialing from Missed Calls Directory

The Missed calls option on the Directory menu allows the user to view call history and call back to missed calls.

· Press the Directories button
· Press the Select soft key to select Missed Calls
· Look at call history on LCD
· Press Dial soft key to return call.
· Press Exit soft key twice to exit Directory

Note: Use EditDial to insert 9 for long distance on calls on your directory from outside the university .

Making Calls from the Corporate Directory

· Press the Directories button
· Use the scroll key to select Corporate Directory
· Press the Select soft key to display the directory
· Use the scroll key to select the search option
· Use the numbers corresponding to the letters on the dialing pad
· Press the Dial soft key to dial number

Configuring Speed Dial Buttons

You can configure up to 5 line buttons (on Model 7960 phones) to speed dial the numbers (if they are available on your phone).

· Log in to Cisco Call Manager IP Configuration utility by clicking here
· Your "username" is your GatorLink username and enter your voip password (contact Telecom for default).
· It is strongly suggested you change your security code to something other than your default password for your security.
· Choose Cisco 7960 from the drop down list
· Click “Update your Speed Dial buttons/Print your button template"
· Enter the phone numbers (e.g. 9+digits)
· Display text associated with Speed Dial buttons
· Click Update to store settings
· Click Logoff to exit

To restore your previous settings

· Enter Phone Numbers
· Display text associated with Speed Dial number
· Click Cancel
· Click Update to store settings
· Click Logoff to exit

Accessing Online Help Using the "i" Key

Users have access to detailed online help for most phone keys and functions.

· Press the i button
· Press any key to display online help for that key
· Press the i button twice to display information
· Press i button twice during active call to view network statistics

Changing the Ringer Type

· Press the Settings button
· Select Ring Type
· Press the Select soft key
· Press the scroll key to view different ring types
· Press Play soft key to hear ring types
· Press Select and then OK soft key to choose ring
· Press Save soft key to save your selection
· Press Exit soft key to save your selection

Adjusting the Ringer Volume

· Press the Volume key to hear a sample ring
· Press the up or down Volume key to adjust volume
· Press Settings
· Press the Save soft key to save the ring volume

Adjusting the Handset, Speaker, or Headset Volume

· Press the up or down volume button
· Press Settings
· Press the Save soft key

Note: the volume buttons adjust the volume for the active voice receiver (Handset, Speaker or Headset)

Changing the LCD Contrast

· Press the Settings button
· Select Contrast

Setting Up Voice Mail

· Press Messages button ( phone automatically dials 31000 )
· Follow system prompt instructions
· Please see the it.ufl.edu/telecom VoiceMail- Audix link for more detailed instructions

Accessing Voice Mail

· Look for message waiting indicator on handset (red light) and icon (it looks like an envelope) next to line with voice mail
· Press the Messages button ( phone automatically dials 31000 )
· Listen to system prompt instruction
· To access your voice mail remotely dial, 273-1000, enter #, enter your 5 digit extension then #, then your password and # and follow the system prompts.

 

For more information on any of the VoIP Services available from CNS - Telecommunications, please contact John Madey (jmadey@ufl.edu).